Pure Imagination Gift Card
FAQs
Can I bring my pram?
Of course! If you walk to us or use public transport, we have a safe area for you to park your pram inside. Because of limited space, it would be helpful if you’ve driven and parked your car in our car park, try to leave your pram in the car where possible. Please note, we do not accept responsibility for any items left unattended, so keep any valuables with you at all times.
What age range is your play den suitable for?
Once your little one is walking, they’ll love pushing around trollies, driving the cars and pottering in the garden! We recommend that under 5’s will get the most from our play centre but older and younger children are obviously welcome!
If I book into a session can I arrive and leave whenever I want?
You can but the front gate will be closed and locked to prevent any escapees and to safeguard those already inside. If you arrive late, we’ll come to let you in as soon as we can and similarly, if you need to leave early, just let a team member know and we’ll help you out!
Can I cancel a pre-booked session?
If you give more than 24hrs notice, we can move your booking to another session free of charge.
Do you have wheelchair access?
We do, all of our centre is accessible and we have a disabled toilet too.
Can I bring my own food to a play session?
No, we have a café which should have all that you need so we ask be- cause of allergies, you don’t bring any food into the centre.
Do you host children’s birthday parties?
Absolutely! We offer a stress-free service to book out the centre for your little one’s special day and we decorate the centre especially for them!
Anything else?
We have a limited number of slots each session to ensure that your play is not overcrowded. Everything is cleaned in between sessions and some things which can’t easily be cleaned are swapped out between sessions and then washed at the end of the day.